faqWe get a lot of questions about playing casino games online, mostly from new players or those who are interested but don’t know where to start. Here is a list of some of the most common questions about online casino gaming along with our answers. We hope it helps!

Is playing at an online casino legal in Canada?

Yes. Online casino gaming is definitely legal in Canada. There are currently no written laws forbidding you from betting online.

Is it possible to win at an online casino?

Of course! The chances of winning depend on the type of game you play, and how you play it. The odds that you will win vary per game. Some online casinos offer games with higher payout ratios than others.

What qualities does a good online casino have?

The following factors should be considered when trying to choose an online casino to play at:

  • reliable software
  • simple and secure payment transactions
  • variety of games
  • quality of games
  • good welcome offer
  • frequent bonus promotions
  • loyalty program
  • access to customer support

How do I buy chips at an online casino?

Today’s online casinos offer a wide range of payment methods for you to make a deposit. Look for a “Banking” or “Payment Methods” page on the casino’s website. It’s common for an online casino to offer credit/debit cards, e-wallets and other online transaction methods. Most of the more popular payment methods used by Canadians will be offered so just find the one that suits you, click the button, and the website will lead you through the process.

Do I have to wait to play once I’ve deposited?

This depends on the payment method you choose, but in most cases you’ll be able to play immediately. Credit cards and other more popular payment methods should let you start playing almost right after you’ve transferred funds to your account.

Should I download the casino software or play the instant versions?

Sometimes the downloaded versions of casinos have more games on offer, but as time goes by the difference between downloaded and instant play versions is becoming minimal. It’s a matter of personal preference and your chances of winning by playing the same game in both versions is the same.

Is it possible to play for free?

Yes. Online casinos offer players the chance to play certain games without making any deposit. Just remember that you obviously can’t win money if you play for free.

Are online casinos fair or are the games fixed?

Any casino, whether land-based or online, is designed so that the “house” has a slight edge, otherwise they wouldn’t be profitable businesses. That being said, casinos know that if players don’t have a chance of winning, they won’t stay and play. In any case, reputable online casinos are monitored by third-party organizations like eCOGRA that make sure the games are fair.

How do I know that I can trust a particular online casino?

If you play at trustworthy brands, there’s really no reason to worry. Online casinos wish to stay in business and aren’t looking to make a quick buck by screwing over a few players and then being closed down. The casinos recommended on this site are all authorized businesses and monitored by third-party regulators.

Can Canadians only play at Canadian casinos?

No. Lucky for us, many European and other international gaming brands are open to Canadian players. All the casinos on this site are open to Canadians.

What is a welcome offer?

Online casinos attract new players with welcome bonuses. These bonuses can take different forms and vary per casino. Some casinos offer extra spins on their slots games while others will match your deposit with extra money. We always recommend reading the terms and conditions of every welcome bonus so that you know what you deserve and what you need to do to claim your bonus.

What other bonuses are on offer?

Online casinos will pamper players by offering a variety of ways to earn extra betting cash. Sometimes this will be in the form of matching your deposit amount, giving you free spins, or rewarding you with cash for referring a friend to the casino. Check the casino’s promotions page to see what specific offers they have. If you’re a loyal player, many online casinos will also have a VIP program so that you can earn extra benefits as you play.

What are wagering requirements?

Online casinos use wagering requirements to protect themselves from people who aren’t really there to play, and just want to leave with bonus money. The wagering requirements ask that a player play with a certain amount of money at the casino, before gaining access to the bonus money. For example, a certain casino may have a wagering requirement of 15 times the bonus amount. This means that if your bonus is C$100, you will have to have played using C$1,500 to redeem that bonus. Note that not all games will credit you with equal play value so always read the casino’s bonus terms and conditions.

How can I withdraw my earnings?

There are a number of ways to make withdrawals. If the payment method you chose to make a deposit is a two-way transaction system like a credit card or e-wallet, then that process may be used. If not, contact the casino for assistance.

How long do withdrawals take to process?

Like deposits, this will depend on the method chosen as well as the casino itself. In most cases, a casino will require 1-3 days to clear your withdrawal. From that point onwards it depends solely on the payment method you use.

I’m completely new to casino games. Is there a way to learn how to play?

Of course! First of all, we offer articles with basic tips and advice for a number of game types on this website so feel free to start there. Otherwise, we recommend just diving in and practicing. You will learn as you go along. Some games offer help in their menus and you can always start by playing for free until you understand how a game works. Good luck and have fun!